Dead ScanGauge

[Zero]

I bought my scan gauge 2 in dec of 2009. I love it, really have no complaints. It would be cool if they had a bigger screen to display 6 or more functions at a time.....anyways let's keep on topic.

I was driving my truck the other day looked at my scanguage, and noticed the screen was blank. I tried unplugging it, still no go. Stoped turned of the truck, re started it.....still no go.

I sent an email to the tech support guys at Linear Logic LLC. they asked me to ship the gauge back to them.

As of right now it is a waiting game. I hope I hear back from them soon on the expected length of time to fix it, and wether or not I will be charged.

It's def odd to drive without my scanguage. I feel disconnected from what is going on under the hood.


Z

[Zero]

Update:


Here is the email I revieved this morning.



Hi Brendan,

      Repairs are completely free. We will also pay for shipping back to you. Have a great weekend!


Regards,

Leah O'Campo
Director of Communications
Technical Support
Linear Logic
1.888.433.5664





That sounds good tome. Let's just see how long it takes to fix.



Z

[HARDTRAILZ]

They did that for my buddy. They have great support. He broke the plug portion and they fixed everything and sent it back for free.

[Trail X]

Wow that is good service.

Is there a length to their warranty?

[irishboy02]

Wow thats amazing service. I have an issue with my plug - it sometimes wiggles loose and my screen will go blank but then come right back on - for now anyways.


+1 for the bigger display, would be nice to monitor a few more things at once

[navigator]

there was a thread on here a few weeks ago about an ebay item that plugs in and can bluetooth to a laptop or I think droid phones. Not sure if it had all the features of a scangauge but there was a lot of positive responses. I think it was like $25 for it and the CD for your computer and the app was $5 for the droid. Don't hold me to it that is from my rather muddy memory.

just went back and found the thread for those interested.

viewtopic.php?f=32&t=1683

[Zero]

I A. Have no interest in owning an android , B. Have no interest in using my phone as a gauge on my truck.

Scan gauge got my unit, repaired it, and gave me a free new cable. I should get it back sometime this week.

I like the idea of having an extra cable so I don't have to take mine out of the dash when scanning other vehicles.

[KE7WOX]

There are apps for the iOS and for Android phones. Having an Android 1.5 phone I'm quite limited with the apps. I really don't want to use my phone or iPod for something else while I drive, I prefer 100x to have a dedicated device, besides, battery life would be terrible.

[Gordinho80]

I like the idea of having an extra cable so I don't have to take mine out of the dash when scanning other vehicles.

I picked up an extra cable from Amazon.com for very little money. I too wanted to be able to use my SG on other vehicles. I keep the spare cable in my glovebox while my original is ran through the dash.

[Zero]

Got my gauge back late last week. It works fine now. And I really do love the ability to scan others now with my extra cable. I have a few buddies who need a scan, so Im gonna get some free beers coming my way hahaha

Scangauge has great customer service. And work very quickly. I think it was a maybe a week total to ship them my unit, have it checked, and have it shipped back to me. Thats pretty damn good in my book.



Z

[Harry Moto]

I use mine more on other peoples vehicles than on my own, by far. Good to hear they have excellent customer service, too.

I just got an Android last week, 2 bills for the phone and then $25/month from Virgin Mobile for unlimited data and 300 minutes of talk per month. I never thought I wanted one at all, but now that I have it I don't know how I lived without it!! LOL The bluetooth thing is very interesting; not that I'd ever get rid of my scangauge, but it's not that much money and could be useful. Or at least fun to play with!